F.A.Q's
We're here to help. If you still have a question after reading these FAQ's don't hesitate to get in touch through our Contact page.
Coffee
Which Blend is best for me?
If you drink your coffee with milk, chances are one of our blends is the right coffee for you. Our tasting notes should give you a pretty good idea of the flavour profile, but don't hesitate to get in touch if you can't decide!
What is single origin coffee?
Single origin coffee can be traced back to a specific processing station, and sometimes to an individual farmer. It is not blended with coffee from other regions.
Do you offer filter and espresso roast profiles?
We roast all our single origin coffees in a style of roasting called 'omni roast'. This means that they are suitable for both espresso and filter brewing. Our blends are roasted in the typical espresso style, although they are surprisingly resilient and can taste great as a filter.
Shipping
How long does shipping take?
By default, we despatch all coffee using Australia Post's standard shipping service. If you need your coffee faster, contact orders@meccacoffee.com.au. You can find Australia Post's shipping time estimates here.
Can I change my address after ordering?
It depends. Get in touch ASAP and as long as the order hasn't been sent yet, we should be able to help you out. Once Australia Post has picked up the order, there is nothing we can do to update the address.
Do you provide tracking information?
Yes! After placing your order, you will receive tracking information within 48 business hours.
Do you ship on Public Holidays?
All Mecca Coffee venues are closed on public holidays so your order will be despatched the following business day.
Subscriptions
Can I change my subscription?
Yes! Simply log in via the My Account page and click the "Manage Subscription" button. From there, you can click "Cancel Subscription" or "See More Details" to make changes to your subscription.
How do I update my payment details?
Simply log in via the My Account page and click the "Manage Subscription" button. From there, you can click "See More Details", scroll down to your Payment Details and click "Edit". You will be sent an email with a link to update your payment method.
How do I update my address?
Simply log in via the My Account page and click the "Manage Subscription" button. From there, you can click "See More Details", scroll down to your Product Shipping Info and click "Edit". Enter your new shipping details and click 'Save'.
What coffee do I get with a Single Origin subscription?
Our roasting team chooses a coffee each week to ensure you get to taste our full rotation of single origin coffees.
How do I pause my subscription?
Simply log in via the My Account page and click the "Manage Subscription" button. From there, you can click "See More Details", and choose to Skip and order, or scroll down to the 'Pause Subscription' button.
How do I cancel my subscription?
Simply log in via the My Account page and click the "Manage Subscription" button. From there, you can click "Cancel Subscription" or "See More Details" to make changes to your subscription.